What we collect
We collect personal and health information necessary to provide psychological services: your contact details, date of birth, Medicare and health fund details, GP and referrer details, relevant health and family history, clinical notes, assessment results and correspondence.
How we collect it
Directly from you wherever possible — through intake forms, appointments and questionnaires. We may also receive information from your referring GP, and with your consent from other treating practitioners, schools or family members.
Why we hold it
To provide you with psychological services, to communicate with your referrer as required, to claim Medicare and health fund rebates on your behalf, and to meet our legal and professional record-keeping obligations.
Who we disclose it to
Only with your written consent, except where: there is a serious and imminent risk to life, health or safety; we are required by law, including mandatory reporting of suspected harm to a child; a court issues a subpoena; or a mandatory notification about a health practitioner is required.
We do not disclose your information overseas, and we never sell it.
How it is stored
Clinical records are held in secure electronic systems with access limited to your treating psychologist and, for booking and billing only, our administration team. Paper records are held in locked storage. We retain records for the period required by law — for adults, seven years after your last appointment; for people seen as children, until they turn 25.
This website
Our website does not use advertising or third-party tracking cookies. A session cookie is used only when a staff member signs in to the administration area. Contact and appointment request forms transmit over an encrypted connection and are stored securely; please do not use them to send detailed clinical information.
Accessing and correcting your information
You may request access to your records or ask us to correct them. Write to our Practice Manager at PO Box 2997, Palmerston NT 0831, or email reception@darwinpsychology.com.au. We will respond within 30 days. In limited circumstances access may be given via a summary or through your GP where releasing raw clinical notes could cause harm.
Complaints
Contact our Practice Manager in the first instance. You may also contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992, or the Health and Community Services Complaints Commission (NT) on 1800 004 474.
Last reviewed August 2026.